Effective date: 01/25/24
Fulfillment Policy for Body Energy Connection
Mission and Vision: At Body Energy Connection, we are driven by a profound mission and vision. Our mission is to serve spiritual seekers, online entrepreneurs, and change agents. We are committed to helping individuals maximize their potential, discover their purpose, and make a positive impact in the world. Our vision is to empower people to connect with their assigned groups, unlock their soul's purpose, and contribute to the creation of a more harmonious and enlightened world.
Definition of Fulfillment: Fulfillment, in the context of Body Energy Connection, encompasses the entire process of delivering our wide range of products and services to our valued customers. This includes everything from the purchase of digital products to the scheduling of 1:1 sessions, coaching, the shipment of physical products, participation in training sessions, and access to digital courses.
Digital Products: Our digital products are designed to provide immediate value. Upon purchase, customers receive these products via email, allowing them to access and benefit from the content right away.
1:1 Sessions and Coaching: We offer personalized 1:1 sessions and coaching to support individuals on their journeys. These sessions are conducted through various platforms, such as Zoom, Google Meet, Skype, WhatsApp, or conference call lines. Session availability may vary, with some sessions requiring a wait time of 3-4 months.
Physical Products: For our physical products, such as grids, we ensure a smooth delivery process. We use trusted shipping carriers like USPS and UPS to send out these items. Shipping costs are determined based on factors like product size, weight, and the destination address.
Trainings: Our training sessions are conducted through Zoom, bringing together groups of individuals eager to learn and grow. These training sessions are typically scheduled for the day following registration.
Digital Courses: Our digital courses are designed to be easily accessible. Customers can access these courses instantly through email and our dedicated platform, Kajabi, immediately after purchase.
- Digital products provide instant access upon purchase, allowing customers to begin their journey without delay.
- 1:1 sessions and coaching are scheduled based on availability, with flexibility to accommodate various timeframes.
- Physical products are typically shipped within 3-5 days of the order date.
- Trainings are scheduled to occur on the day following registration.
- Digital courses become available immediately upon purchase.
Confirmation and Communication: At Body Energy Connection, we prioritize effective communication with our customers. Automated confirmation emails are sent following any purchase, ensuring that customers have a record of their transactions. Our communication channels include email, social media, direct messages, Voxer, and text messages, ensuring that customers can easily reach out to us with any inquiries or concerns.
International Shipping: We recognize the global nature of our customer base and offer international shipping for our physical products. Shipping costs for international orders are determined based on factors such as the size, weight, and destination of the product. Our goal is to make our offerings accessible to individuals around the world.
Refunds and Returns: It's important to note that no refunds or returns are provided for digital products, 1:1 sessions, coaching, trainings, or digital courses. However, for physical products, we are committed to ensuring the satisfaction of our customers. In the rare event of lost or delayed items, we promptly share tracking information with customers and take the necessary steps to replace and re-ship the product to its intended destination.
Data Privacy and Security: Your privacy and data security are paramount to us. We employ secure, encrypted websites to safeguard your personal information. Additionally, we strictly adhere to privacy practices and never share customer data with third-party sites. When it comes to financial transactions, we exclusively utilize trusted payment services such as Stripe, Venmo, and PayPal to ensure the highest level of security and confidentiality.
Promotional Codes and Discounts: Periodically, we run special promotions, such as Black Friday deals, where we offer promotional codes and discounts. We make it a point to inform our customers of the promotion's end date. During the promotional period, we honor all orders placed, providing customers with the benefits and savings associated with the promotion.
Ethical and Sustainability Practices: At Body Energy Connection, we are committed to ethical and sustainable practices. Our commitment extends to our approach to physical products, where we prioritize on-demand printing to minimize waste and reduce our carbon footprint. Additionally, we carefully select the most cost-effective shipping carriers to minimize resource consumption while ensuring reliable and timely deliveries.
Subscriptions and Memberships: For those engaging in subscriptions and memberships, we offer a flexible and customer-centric approach. Subscribers are billed on a monthly basis and have the freedom to cancel their subscription at any time, putting control in the hands of our valued customers.
Policy Review: To ensure the ongoing accuracy and relevance of our fulfillment policy, we conduct annual reviews. Any updates or changes to the policy will be communicated to our customers, maintaining transparency and trust in our commitment to serving you better.
If you have any questions, concerns or complaints about this Fulfillment Policy, please contact us:
- By email: [email protected]
- By visiting this page on our website: https://bodyenergyconnection.com/
- By phone number:(512) 698-4615
- By mail:P.O. Box 150366, Austin, TX 78715